Privacy Policy

Last updated: April, 2025

1. About Dr Deb The Travel Doctor

Dr Deb The Travel Doctor is a medical practice specialising in travel medicine. We provide a wide range of travel health services, products, and advice to help individuals stay healthy and safe abroad.

2. Objectives of This Privacy Policy

This Privacy Policy is designed to:

1. Explain how we collect, use, store and share your personal information.
2. Help you understand your rights regarding the personal information we collect.
3. Ensure compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

3. Definitions

3.1 Personal Information

“Personal information” is any information or opinion that identifies or can reasonably identify you. This includes your name, contact details, health information, and more—regardless of whether the information is true or recorded.

3.2 Sensitive Information

This refers to a specific subset of personal information, such as your health data, racial or ethnic origin, religious beliefs, political opinions, sexual orientation, or membership in organisations. It includes health, biometric, and genetic data, which are afforded a higher level of protection.

4. Personal Information Handling Practices

4.1 Collection of Personal Information

We collect personal information in a fair, lawful and minimally intrusive manner. Information is collected:

• Directly from you
• From someone acting on your behalf
• From third parties or publicly available sources

4.2 Solicited Personal Information

When we collect personal data, we will let you (or your authorised representative) know:

• Why we’re collecting it
• How it will be used
• What happens if we don’t collect it
• Who we might share it with
• How you can access or correct it
• Whether it will be disclosed overseas

4.3 Unsolicited Personal Information

If we receive information we didn’t ask for and don’t need, we will securely destroy or de-identify it unless required otherwise.

4.4 How We Collect Information

We collect information via:

• Consultations and face-to-face interactions
• Telephone, email, fax
• Forms (paper and digital)
• Our website and online portals
• Social media accounts

4.5 Types of Information We Collect

Examples include:

• Medical records, test results, and prescriptions
• General correspondence
• Enquiries and complaints
• Records relating to staff and contractors
• Mailing list data
• Payment, invoicing, and service-related documentation

4.6 How We Store and Secure Your Data

We:

• Keep your data accurate and up-to-date
• Retain data only as long as necessary
• Store data securely using password-protected systems and locked physical storage
• Restrict access to authorised personnel only

We may also use secure third-party storage providers.

4.7 Why We Collect Your Data

We use your data to:

• Deliver travel health services
• Respond to your enquiries
• Manage feedback and complaints
• Conduct research and audits
• Support legal, staffing, and administrative obligations

4.8 Communication & Identity Verification

a. When You Contact Us

You’ll need to verify your identity (e.g., full name, date of birth, address) before we can share any personal information.

b. When We Contact You

We’ll explain:

• Why we’re collecting your information
• What we’ll use it for
• Who we may share it with
• How to access or correct it
• How to raise concerns

4.9 Website Activity

When you visit www.thetraveldoctor.com.au, we collect browser data including your IP address, pages visited, and downloads. This is used for analytics and site improvements only.

4.10 Accessing and Correcting Your Information

You or your authorised representative can:

• Request a copy of your personal data via clinic@thetraveldoctor.com.au
• Request corrections to your data

Response time: within 30 days

Fees: $38.50 per document (excluding printing/postage)

4.11 Overseas Data Disclosure

We may disclose your data to recipients overseas. We will:

• Ensure they comply with equivalent privacy laws, or
• Inform you and gain your consent if such protections are not in place

5. Complaints

If you believe your privacy rights have been breached:

• Contact us at clinic@thetraveldoctor.com.au
• Call us on +61 7 3221 9066

We aim to respond within 5 business days

Alternatively, you can contact the Office of the Australian Information Commissioner:

• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au
• Post: GPO Box 5218, Sydney NSW 2001